Latest News and Press Releases

eGain appoints John Copeland as VP of Marketing, bringing expertise in analytics, digital transformation, and go-to-market strategy.

Procedureflow, a leading provider of knowledge management software, today announced the appointment of Sarah Jeanneault as Vice President of Marketing.

Procedureflow and Laivly partner to combine visual guidance with AI, helping contact centers boost efficiency, accuracy, and customer experiences.

Dublin, June 16, 2025 (GLOBE NEWSWIRE) -- The "Business Process Management Services 2025" report has been added to ResearchAndMarkets.com's offering. The global BPM services market is competitive...

eGain announces results from a 2025 global survey of 316 experts, revealing key insights on the state of AI for service and knowledge management.

eGain launches AI Agent for Contact Centers, enhancing agent performance and customer satisfaction by enabling all agents to assist like experts.

Dublin, Jan. 20, 2025 (GLOBE NEWSWIRE) -- The "2024 - 2025 Knowledge Management for the AI-Enabled Enterprise" report has been added to ResearchAndMarkets.com's offering. The report examines the...

eGain announces that it has been named a Visionary in the Gartner Magic Quadrant for the CRM Customer Engagement Center.

eGain announces that it is a Gold Sponsor for the 20th Knowledge Management Days Conference, being held November 19-20, 2024, in Stuttgart, Germany.

eGain was selected as the Readers’ Choice for 2024 by KMWorld Magazine in the Customer Experience and Support category.